Subject: Tech Support Candidate - Nahid Hussain
From: Nahid Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:26:31 -0400

Tech Support
Test

Name

Nahid
Hussain

E-mail

[email-masked]

Phone Number

(99536) 78457

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sultanpur

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Travel Unravel

Consultant

March
31

29500

Previous Employer 1

Zibbri India pvt ltd

Customer
relationship

July 20

23500

Previous Employer 2

Goibibo

Customer care

March
10

21500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

While I
get the error first I will refresh my page or check the network connection then
switch the network or we can also switch on off my smart phone or laptop
whatever using. Then finally we can call to customer support number of
www.ndtv.com for trouble shoot.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I will on
the bluetooth option in my mobile and speaker also then I will pair the device
and refresh it to connect smoothly.

What according to
you makes you a good candidate for customer service or technical support
job?

Though I have experience in customer service and really I was
appreciated by many customers over the calls as well as mails and I really feel
happy to help them and get their issues resolve. First of all I always try to
listen the customer query or issues related to and then make them sure that we
will get this sorted. Simultaneously, that efforts work and I resolve their
issues over the calls or mails.

On a scale of 1 - 5
please rate your fluency in spoken English

4