Subject: Tech Support Candidate - Jogendra Meena
From: Jogendra Meena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:25:38 -0400

| | Tech Support Test

Name | Jogendra Meena
E-mail | [email-masked]
Phone Number | (091) 8005621756
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kota raj.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Insurance com.ltd | Inspection officer | 12.11.2019 | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Solution 1: website and browser/system check.
Solution 2: check the proxy settings.
Solution 3: clear the browser cache.
Solution 4: delete Winsock catalog entries.
Solution 5: restart the router.
Solution 6: temporarily disable the firewall and antivirus programs.
Solution 7: contact your internet provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, we will open the Bluetooth of the speaker. Then by opening the bluetooth of the mobile, the device will pairing. After that it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | To provide better service for the convenience and satisfaction of the customers using the company's products. And solving their problems with the first story is the rule of better service provider.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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