Subject: Tech Support Candidate - Pooja Saini
From: Pooja Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:08:21 -0400

Tech Support
Test

Name

Pooja
Saini

E-mail

[email-masked]

Phone Number

(91) 8375027721

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

One mobikwik system private limited

Team leader

19-04-2021

48000

Previous Employer 1

Glow homes technology Pvt
Ltd

Executive

30-11-2016

28027

Previous
Employer 2

Aquamarine health care Pvt Ltd

Customer
developmentExecutive

03-06-2016

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. If the error about internet connectivity then
we will check our internet connectivity.

2. If the error shows as something went wrong error 404, then it will subject at
the website's end where may be page is not available.

3. If we are typing a wrong website name or keyword then we will get the error
like hmm I am unable to connect server of xyz website.

www.ndtv.com this is real website it doesn't have any issue to open it on
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly check and make sure the speaker must be
fully charged.

1. Do Open the bluetooth of mobile phone and speaker.

2. Search and scan the list of  available Bluetooth connections on the mobile
screen.

3.select the relevant bluetooth that needs to connect with Mobile phone.

4. Enter the password or code which is mapped and available with or on the body
of speaker.

5. Bluetooth now connected and synchronised now we can control the volume as
required.

What according to you makes you a good candidate
for customer service or technical support job?

I have
vast experience in the customer service profile this why I want to continue in
the same.

I have very good listening skills.

I am very polite and friendly.

Issue resolution skills from the bottle neck.

Root cause analysis.

Follow up and coordination skills.

Execution habits of every case.

On a scale of 1 - 5 please rate your
fluency in spoken English

4