Subject: Tech Support Candidate - Abhishek Raj Kumar Kharga
From: Abhishek Raj Kumar Kharga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:03:01 -0400

Tech Support
Test

Name

Abhishek
Raj Kumar Kharga

E-mail

[email-masked]

Phone Number

(+91) 7289847463

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Siliguri

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Genpact India Pvt. Ltd.

Process Developer

30/08/2019

23000

Previous Employer 2

NA

NA

NA

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, check if the website address has been
entered correctly. If it id correct, click on the refresh page button present on
the web browser or press the F5 key on the keyboard. If it still does not work,
check if your internet connection is working then call your Internet Service
Provider

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth speaker and the Bluetooth
on your mobile phone. Long press the Bluetooth button present on the speaker
till the light flashes so that the speaker can be discovered by your mobile
phone. In the Bluetooth menu of your phone select the Bluetooth speaker from the
list of new device and select Pair. Enter the PIN as 0000 or 1234 if requested.
The Bluetooth speaker has been successfully connected with your phone.

What according to you makes you a good candidate
for customer service or technical support job?

A good
candidate for a customer service or technical support job should first of all
possess great communication skills so that he or she can clearly understand the
issues the customer is facing. The candidate should also be able to clearly
communicate to the client how the problem can be fixed or resolved. Being
patient and having a cool head while dealing with customers is a must have so
that problems can be resolved quickly and efficiently. The candidate should also
possess sound technical knowledge so that he or she can identify the problem and
troubleshoot the issues being faced by the customer.

On a scale of 1 - 5
please rate your fluency in spoken English

5