Subject: Tech Support Candidate - Aman Aman Prajapati
From: Aman Aman Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:49:18 -0400

| | Tech Support Test

Name | Aman Aman Prajapati
E-mail | [email-masked]
Phone Number | (221014) 8887832403
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indrapuram, Ghaziyabad.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart my device. Many basic problems can be solved simply by restarting the device.
2-Make sure the internet connection works.
3- Cheek if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly open the setting of our phone.
Open the Bluetooth device and connect with the phone.
Pairing the device with a phone.

What according to you makes you a good candidate for customer service or technical support job?

Good communication
Good listener
Complete handling of costumer's enquiries and the other ability.
Stay focused on the working time.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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