Subject: Tech Support Candidate - Ravishankar Satyam
From: Ravishankar Satyam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:39:20 -0400

| | Tech Support Test

Name | Ravishankar Satyam
E-mail | [email-masked]
Phone Number | (91) 7549899430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Khora Gaon Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sun infonet pvt ltd | Customer support executive | Working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will close the current tab and retry to open it and if i couldn't able to open it then will contact to technical team to get it done.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth of my phone
On Bluetooth of speaker
Search the device to pair
Clik on pair menu

What according to you makes you a good candidate for customer service or technical support job?

I can solve customer problem very smartly because I'm a good listener and havin high amount of paitent.
I can learn things very quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |