Subject: Tech Support Candidate - Anjana Sharma Anjana
From: Anjana Sharma Anjana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:17:29 -0400

| | Tech Support Test

Name | Anjana Sharma Anjana
E-mail | [email-masked]
Phone Number | (201301) 8826647893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 120. Rg residency
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-open another site to check if you can load another website like google.com
2-launch another browser ,like internet explorer,and try to open the site you were having problem with
3- one can try with clearing firefox's cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on the speaker and tap mode button to get visible and to turn on bluetooth mode
2-swipe down from the top of screen
3-touch the bluetooth and hold it
4- tap pair new device
5- tap the name of the bluetooth device you want to pair with

What according to you makes you a good candidate for customer service or technical support job?

"Costumer first" is the mantra
Being responsive with a positive attitude, taking accountability and ownership, understanding customer issues as a partner and providing proactive cost effective and best solution towards the problem before the customer realises to differentiate you from others

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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