Subject: Tech Support Candidate - Uday Bandral
From: Uday Bandral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 10:09:27 -0400

| | Tech Support Test

Name | Uday Bandral
E-mail | [email-masked]
Phone Number | (+91) 7780821176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi/NCR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll make sure the Website URL is correct.
2. I'll remove all cookies of my browser.
3. Then I'll change the DNS Server IP addresses to Google’s DNS.
4. If the problem still exists, I'll check my proxy settings and make sure that i haven't checked the "proxy server" option.
5. In this way, i'll troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the bluetooth of mobile phone.
2. Power ON the Bluetooth speaker.
3. Open the bluetooth setting in the mobile phone.
4. Select the option 'Scan Nearby Devices'.
5. Choose the Bluetooth Speaker from the list.
6. Pair the mobile phone with the Bluetooth Speaker by filling a simple PIN.
7. Tap on 'Connect' option.
8. The Bluetooth Speaker is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the customer realizes would definitely differentiate me from others and make me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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