Subject: Tech Support Candidate - Robin Sharma
From: Robin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:59:10 -0400

| | Tech Support Test

Name | Robin Sharma
E-mail | [email-masked]
Phone Number | (+91) 9557072434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Noida | Customer support executive | March 2021 | 30000
Previous Employer 1 | Bandhan Bank | Customer Relationships Officer | May 2020 | 30000
Previous Employer 2 | Patanjali | Internship | June 2019 | 10000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my network connection firstly.
I will check cookies,if they are acceptable
Will check the website is block or wrong extension.
Check the browser update.
Reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open Bluetooth in the speaker and then open the mobile Bluetooth and start searching for Bluetooth devices.Then connect the speaker name Bluetooth device and pair with mobile. After this Bluetooth will be connected
What according to you makes you a good candidate for customer service or technical support job? | I have work experience in technical support and i am good at technology from my childhood. I always want to explore every technical device that how it works. And i can make people understand easily regarding the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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