Subject: Tech Support Candidate - Devesh X
From: Devesh X <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:58:25 -0400

| | Tech Support Test

Name | Devesh X
E-mail | [email-masked]
Phone Number | (+91) 7050139155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entrepreneurs technologies Pvt ltd | Director | 2021 | 42500
Previous Employer 1 | ECIL ecit | Incharge patna | 2017 | 28000
Previous Employer 2 | Electronics corporation of India limited | Technical consultant | 2013 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check internet connectivity. If internet connection will be fine then I will clear cache and history of browser. By error code I can find that the issue will be either from user side or from the server side. If the issue will be from user side then I can troubleshoot the issue by following some steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I can follow some easy steps for connecting Bluetooth speaker to my mobile:
Switch on both Bluetooth
Search for available devices
Pair the devices

What according to you makes you a good candidate for customer service or technical support job? | I am having experience of dealing customers and solving their issues. Also as I am from technical background so I can easily troubleshoot any technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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