Subject: Tech Support Candidate - Suyash dubey
From: Suyash dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:58:17 -0400

| | Tech Support Test

Name | Suyash dubey
E-mail | [email-masked]
Phone Number | (07366) 258423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ujjain
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | Not working | Not working | Not working
Previous Employer 1 | Ipca laboratories | QA Officer | May 2021 | 28k
Previous Employer 2 | Teleperformance | CCE | August 2018 | 22k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Kindly close the browser.
Clear all the cookies and cache memories.
Refresh your computer by pressing F5 button on your keyboard which can be found really on second row array of keys.
Open your browser and you will be able to access your website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the setting option or hover your notification where you can see the Bluetooth option.
You can click on the Bluetooth option to switch it on and further search for the name of your speaker
After sometime, your Bluetooth speaker will be shown which you have connect to further enjoy your services .

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Past experiences.
Wide array of exposure
Hard-working and passionate about job
Keen observer and proactive learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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