Subject: Tech Support Candidate - Varun Sharma
From: Varun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:56:46 -0400

Tech Support
Test

Name

Varun
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9990565995

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MYND Integrated Solution Pvt Ltd

Manager Operations

30 Nov
2021

90833

Previous Employer 1

BVI ACPL Group

Client
Servicing Manager

May 2010

16200

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will read the error carefully and
will take a screenshot of the error paste it onto MS Word for reference.

Then I will goto required section setting and will fix the bug.

In-case the error is with the respective URL then I will drop an email to the
customer helpdesk with proper screenshot of error and other details for fixing
the error from their end.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all I will ON the bluetooth both in Mobile and Speaker.

Will ensure that no other device is connected with mobile phone before
pairing.

Then will search the bluetooth speaker into mobile phone and once the speaker is
visible in list- will pair it.

Hence the speaker will be connected with mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

Above all the support executive should be calm & composed
and should carry skill of good listener. Because most of the customers calls to
customer desk with full of frustration and the customer desk should take their
call with all respect and listen to grievance and take the appropriate upfront
action (if possible according to the problem) else need to pass-on strong
commitment with TAT to resolve the problem or issue.

Follow-up till closure will give customer delight so that should not be missed
at all, as customer feedback (CSAT) will result to good KPI of an
individual.

On a scale of 1 - 5 please rate your fluency in
spoken English

4