Subject: Tech Support Candidate - Ranjan Jain
From: Ranjan Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:54:11 -0400

Tech Support
Test

Name

Ranjan
Jain

E-mail

[email-masked]

Phone Number

(91) 9136528558

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi (Laxmi
Nagar)

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

One 97 Communication Ltd

Team Leader

working

54000/-

Previous Employer 1

Kotak Mahindra Bank

Assistant
Manager

sep,2016

35000/-

Previous Employer 2

Citizen Co-op Bank Ltd

Senior
Executive

jun,2011

15,000/-

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I Will check the spelling of website, if not
correctly type,will type again and login.

2. I will check the Error No. Like 404 and then will take the action
accordingly.

3. i will clear my cookies and will ensure this site is not restricted in my
device.

4. I will ensure required bandwidth.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. I will
active the bluetooth option in my smartphone.

2.I will turn on the bluetooth of the speaker and will ensure that device within
the range of mobile.

3. Mobile will automatically search the bluetooth name of speaker.

4.once it will feature the name of bluetooth device, i will select the specific
bluetooth.

5. i will press the connect button.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Technical Knowledge and Skills of respective issues.

2. Process Oriented.

3. Patience

4  Good Listener and communicator.

5. Prompt Solution Provider.

6. Coordinator with the concern stakeholders.

On a scale of 1 - 5 please rate your fluency in
spoken English

4