Subject: Tech Support Candidate - Chinmay Ranjan
From: Chinmay Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:53:27 -0400

| | Tech Support Test

Name | Chinmay Ranjan
E-mail | [email-masked]
Phone Number | (82877) 95014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DARBHANGA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Vanity Stardom | Author | 05/01/2001 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will figure out what the problem is and then I will have a deep analysis of the problem and then I will take the necessary steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I have to keep the speaker on Bluetooth mode and then I will switch on the Bluetooth in my phone. After that, I will pair the speaker with my phone and it's done.
What according to you makes you a good candidate for customer service or technical support job? | According to me what makes me a good candidate for a customer service or technical support job because I have the convincing power and brilliant communication skills that are required for that. I think that I can easily understand someone's problem and even in a situation if the customer is not able to explain to me the actual difficulty he/she is facing, I won't get frustrated or lose patience, I will surely stick to that customer till the time her problem is not solved.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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