Subject: Tech Support Candidate - Sivasish Roy
From: Sivasish Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:52:23 -0400

Tech Support
Test

Name

Sivasish
Roy

E-mail

[email-masked]

Phone Number

(91) 7827356834

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indirapuram

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GRC INDIA

Operations and compliance manager

Previous
Employer 1

Thome Shipping

Operations Executive

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: will check other multiple websites or
browsers like Mozilla, Safari, IE

Step 2: Check the internet connectivity icon on right bottom corner

Step 3: Then will further check either by Ping on command prompt or will check
router for deep down root cause analysis

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) On phone
- Menu- Settings(Anroid)- bluetooth - then turn ON.  OR slide the bar menu
shortcut depending on the phone and turn on bluetooth.

2) if an existing paired device it would connect else do the add pair device
search and add to the list

What according to you makes you a
good candidate for customer service or technical support job?

Adequate Technology skill and knowledge with correct reception
of requirements shared by the client, with attentive listening and proactive in
skills related to technology is the best combination for the position of CS in
technology domain

On a scale of 1 - 5 please rate your
fluency in spoken English

5