Subject: Tech Support Candidate - Sudha Gupta
From: Sudha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:34:51 -0400

Tech Support
Test

Name

Sudha
Gupta

E-mail

[email-masked]

Phone Number

(484224) 9711138124

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Anuppur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Creditas solutions

Operations
manager

19Dec'20

42,700

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly I will check my
internet connection, whether it is working or not. I will try to troubleshoot
with Windows troubleshooter. Even after doing all these steps it doesn't open
then I'll contact the administrator.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I will open
bluetooth of speaker and phone. Will click speaker name showing on phone and it
will get connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have worked on the same skills set which gives advantage to
this job role.

On a scale of 1 - 5 please rate your fluency in
spoken English

4