Subject: Tech Support Candidate - Digvijay Mehta Digvijay
From: Digvijay Mehta Digvijay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:32:34 -0400

Tech Support
Test

Name

Digvijay
Mehta Digvijay

E-mail

[email-masked]

Phone Number

(+91) 9953824299

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Nawada

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Prometric

CSR

August 2021

49200/-

Previous
Employer 1

E-Virtual Services

BDE

March 2019

36000/-

Previous Employer 2

Genpact

Process Developer

December
2017

33145/-

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open Browser - Google Chrome - WWW.NDTV.com - Pop
blocker is not allowing the user to open the webpage.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Turn on
the Bluetooth of the speaker.

2) Turn on the Bluetooth of the phone.

3) Paired the device.

4) Once it paired than you select the song of choice.

5) Listen to the song on the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

A candidate will be great customer service or technical
support person first actively listen to the customer query and do some probing
and advice the right steps to them and fixed the problem and having a big smile
on the customer call.

On a scale of 1 - 5 please rate your
fluency in spoken English

4