Subject: Tech Support Candidate - Vikas Kumar Singh
From: Vikas Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:32:15 -0400

| | Tech Support Test

Name | Vikas Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 9958465866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Sr. CSA | 31-01-2021 | 20000
Previous Employer 2 | Collegedekho.com | Operation Executive | 01-06-2021 | 23300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly Check the connection and try to open other sites
Check weather the problem is on our end or site is down
Clear cache and cookies, close the browser and reopen
Disable ads and other interrupting software
If the problem still exist then try other browsers or incognito mode
Turn the VPN and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speakers bluetooth
Swipe down from the top of the screen of your mobile.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Some of the skills that are always welcome are great communication skills, ability to listen, patience, problem-solving, fast learner, team work, knowledge, experience etc. All these skills I do have to be a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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