Subject: Tech Support Candidate - Sagar Manocha
From: Sagar Manocha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 09:24:50 -0400

| | Tech Support Test

Name | Sagar Manocha
E-mail | [email-masked]
Phone Number | (91) 9582513983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | Team Leader | 30/10/2021 | 55000
Previous Employer 1 | HCL Comnet | Sr Associate | 02/07/2015 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would 1st check if the problem is at their end or mine, in case I'm able to conclude that it's at my end. I would 1st try using an alternative browser like (chrome / edge / IE) or Incognito mode if still that doesn't help I would try to use a cached version of the page. I will also try to disable the add ons and see if that helps me fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn the Bluetooth On for my phone
Step 2 - Turn the BT switch on the speaker
Step 3 - Explore the name of speak in the BT list
Step 4 - Click Connect
Step 5 - Play Music / Videos

What according to you makes you a good candidate for customer service or technical support job? | The reason why I feel I'm best suited for this job because I carry the experience for both customer service & technical support which has always been my forte, in addition to this my academics have been in the same specialization. I have been recognized multiple times for delivering best customer service and I feel quite competent & confident in this domain. The most important reason is I feel this domain has always been my strength & I'm proud of being a part of this industry.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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