Subject: Tech Support Candidate - anubhav gupta
From: anubhav gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 07:53:08 -0400

Tech Support
Test

Name

anubhav
gupta

E-mail

[email-masked]

Phone Number

(+91) 7836955105

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ibm

Technical supprt associate

August 2018

28

Previous Employer 1

Gartner

Sr. Technical
practitioner

Still working

54

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check if the internet is connected

Try to open any other website

Try incognito mode or any other browsers

Clear cache and cookies

Run network reset commands

Restart router once or try to connect to any other source

Release ip

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Long press the power key on the bluetooth
speaker till it is in pairing mode

Turn on bluetooth in phone and connect to the speaker bluetooth

What
according to you makes you a good candidate for customer service or technical
support job?

Good communication skills

Easily handle irated coustomers

Have experience in bulk calling and chats supporting customer around the
globe

Maintain good aht and quality

On a scale of 1 - 5 please rate your
fluency in spoken English

5