Subject: Tech Support Candidate - Vaibhav Verma
From: Vaibhav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 05:52:41 -0400

| | Tech Support Test

Name | Vaibhav Verma
E-mail | [email-masked]
Phone Number | (+91) 9695306063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my internet connection, if it's fine then I'll check the browser I'm using like if it's updated or not, if that's fine and the sites not opening them the last thing I'll do it to restart my system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the device and the bluetooth of your mobile phone, on your mobile phone it shows the speaker name click on that and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | Understanding the problem of the coustom and giving them the resolution and the customer satisfaction would be the first priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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