Subject: Tech Support Candidate - Hari prasad chaudhary Hari
From: Hari prasad chaudhary Hari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 05:00:20 -0400

Tech Support
Test

Name

Hari prasad
chaudhary Hari

E-mail

[email-masked]

Phone Number

(91) 9140122649

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Identify the symptom:

Identify the Type of Issue.

Find the problem area.

Note relevant configuration information.

2.Eliminate non-issues:

Make sure the correct patches, drivers, and operating systems are installed.

Try earlier releases (back-tracing).

Minimize the test. Restrict the test to as few issues at a time as possible.

Minimize the hardware and software configuration. Determine if the problem is
reproducible on single and multiple systems. Determine if the problem changes
with the browser version.

Determine if the problem depends on whether multiple VMs are installed.

3.Find the cause:

Check for typical causes in the area.

Use flags to change defaults.

Use tracing.

In exceptional cases, use system properties to temporarily change the behavior
of the painting system. Several unsupported properties are described in the
System Properties for Java 2D Technology documentation.

Find the fix:

Find a possible workaround.

4.File a bug.

For guidance on how to submit a bug report and suggestions on what data to
collect for the report, see Submit a Bug Report.

Fix the setup.

Fix the application.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Open the
Settings app.

2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if
it's not enabled.

3.Select Bluetooth to view the options.

4.Select Pair new device to place the Bluetooth device in pairing mode.

5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a
moment to show up.

6.Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

First of
all if you make good customer service:

1. It solve customer queries.

2.Good team worker.

3.customer queries problem solving.

4.positive attitude

On a scale of 1 - 5 please rate your
fluency in spoken English

3