Subject: Tech Support Candidate - Rishab Kumar
From: Rishab Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 04:01:01 -0400

Tech Support
Test

Name

Rishab
Kumar

E-mail

[email-masked]

Phone Number

(91) 8860558660

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

sector-82, Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

To overcome this situation , I will check the
internet connection to check whether there is a connection or I will uninstall
my browser and then reinstall it.I will also unistall and reinstall it's
extensions.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

The process is as follows:

1.Put the speaker in pairing mode. Now, switch on the speaker and long press the
bluetooth button on the device.

2.Turn on the bluetooth on the mobile and go the setting.

3.Find the device's name and connect to pair the mobile to the
device.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
good command over my communication skills and have good negotiation skills as
well.

I enjoy solving customers problem and i also have technical knowledge to support
my answers.

On a scale of 1 - 5 please rate your fluency in
spoken English

5