Subject: Fwd: Tech Support Candidate - Shivam Tyagi
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 8 Sep 2021 00:53:56 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS - Gaming/Enterprise. 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 8, 2021, at 1:35 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shivam Tyagi 
E-mail 	[email-masked] 
Phone Number 	(201206) 8006369607 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Muradnagar, Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL 	It Analyst 		
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The very first thing is that I will check the connection, 
If the computer is connected property with the network. 
Secondly I will try to open that site on other browsers and then I will delete the cache and cookies. 

If still not working then I will contact my local IT. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I will check of the bluetooth of my phone is active then I will check the device if it have the active bluetooth. 
Then I will get it connected from my device. 
What according to you makes you a good candidate for customer service or technical support job? 	I can help the user in providing the satisfactory response. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5