Subject: Fwd: Tech Support Candidate - Arsal Abbas
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Wed, 8 Sep 2021 00:17:35 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS - Gaming/Enterprise. 

Does not have much Tech knowledge, however have experience with Teleperformace, Sitel in Intl Process. Have good Comm Skills 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 7, 2021, at 10:00 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Arsal Abbas 
E-mail 	[email-masked] 
Phone Number 	(+91) 9717496838 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Lajpat Nagar 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Teleperformance 	Senior Customer Service Representative 	Nov 19 	25000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I will Refresh the page. 
I’ll Make sure JavaScript and Cookies is enabled. 
I would Clear my cache and cookies. 
Make sure your web browser is up to date. 
Restart your web browser. 
Try a different web browser and try again. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First enable Bluetooth in your phone and press B button in your speaker. Find your device name and connect to your speaker. 
What according to you makes you a good candidate for customer service or technical support job? 	As per my perspective a person who can solve customer queries ,be polite every time and is a good listener is a good candidate for customer service. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5