Subject: Tech Support Candidate - Shivam Tyagi
From: Shivam Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 16:05:40 -0400

Tech Support
Test

Name

Shivam
Tyagi

E-mail

[email-masked]

Phone Number

(201206) 8006369607

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Muradnagar,
Ghaziabad

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

It Analyst

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The very first thing is that I will check the
connection,

If the computer is connected property with the network.

Secondly I will try to open that site on other browsers and then I will delete
the cache and cookies.

If still not working then I will contact my local IT.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I will
check of the bluetooth of my phone is active then I will check the device if it
have the active bluetooth.

Then I will get it connected from my device.

What according to
you makes you a good candidate for customer service or technical support
job?

I can help the user in providing the satisfactory
response.

On a scale of 1 - 5 please rate your fluency in
spoken English

5