Subject: Tech Support Candidate - MUSKAN BAJPAI
From: MUSKAN BAJPAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 15:25:08 -0400

Tech Support
Test

Name

MUSKAN
BAJPAI

E-mail

[email-masked]

Phone Number

(+91) 8887757780

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

KANPUR NAGAR

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BHARTI AXA LIFE INSURANCE COMPANY LIMITED

AGENCY MANAGER

16600

Previous Employer 1

PRAMERICA LIFE INSURANCE
COMPANY LIMITED

ASSOCIATE SALES MANAGER

17TH MAY 2021

12700

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting your device. This clears caches and forces the device to re-load the
program or web page you may be having issues with, rather than use something
that may be partially wrong. Make Sure the Internet Connection Works.It's a good
idea to test if the site you're trying to access is down for everyone, or just
you. There's a website that facilitates doing just that!

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.

2. Make sure Bluetooth is turned on.

3. Touch and hold Bluetooth.

4. In the list of paired devices, tap a paired but unconnected device.

5. When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Essentially, the 3 important qualities of a customer service executive centre
around three “p”s: professionalism, patience, and a “people-first”
attitude.

On a scale of 1 - 5 please rate your fluency in
spoken English

5