Subject: Tech Support Candidate - Sushant Bhatia
From: Sushant Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 14:23:35 -0400

| | Tech Support Test

Name | Sushant Bhatia
E-mail | [email-masked]
Phone Number | (+91) 8130304575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Horiba | Customer support engineer | | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear browser cache, cookies and history
Reset wifi modem
Reset chrome browser settings
Change IPv4 DNS address
Restart DNS client

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth Of mobile phone
Device to be connect should not be connected to any other device
Will search for device name
It will ask for pairing
Select yes
Then it will show paired if connected.
Connected

What according to you makes you a good candidate for customer service or technical support job?

Our priority should ne Treating cutomer as a god. Providing good quality of service.
Should have customer relationship management skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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