Subject: Tech Support Candidate - Arsal Abbas
From: Arsal Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 12:30:28 -0400

| | Tech Support Test

Name | Arsal Abbas
E-mail | [email-masked]
Phone Number | (+91) 9717496838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lajpat Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Senior Customer Service Representative | Nov 19 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will Refresh the page.
I’ll Make sure JavaScript and Cookies is enabled.
I would Clear my cache and cookies.
Make sure your web browser is up to date.
Restart your web browser.
Try a different web browser and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First enable Bluetooth in your phone and press B button in your speaker. Find your device name and connect to your speaker.
What according to you makes you a good candidate for customer service or technical support job? | As per my perspective a person who can solve customer queries ,be polite every time and is a good listener is a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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