Subject: Tech Support Candidate - Shivam Saxena
From: Shivam Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 11:01:38 -0400

| | Tech Support Test

Name | Shivam Saxena
E-mail | [email-masked]
Phone Number | (462022) 8602259324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NiyoX Banking | Help Desk | Currently Working | 15000
Previous Employer 1 | Flipkart | KNE L2 | 25-11-2020 | 13000
Previous Employer 2 | Dish TV | Customer Representative | 30-03-2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to Troubleshoot:
1) Check with the Internet Connectivity , By going into change adapter settings and perform trouble shoot action
2)Check with the VPN Connectivity, By Disconnecting and check further status and perform trouble shoot action's
3)Check with Further Hardware Connectivity and performing basic status check activity usi g CMD and other.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect Using Direct Method:
Pairing using inbuilt Bluetooth airing options, checking further with troubleshooting steps to successfully pair the device either with the MS Windows or Android Operating system.
Using External Application
Check with the Respective Company's Application and Accessibility given.

What according to you makes you a good candidate for customer service or technical support job? | Understanding exact error faced , apologise and provide exact resolution with TAT.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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