Subject: Tech Support Candidate - Saurav Kumar Singh
From: Saurav Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 11:01:31 -0400

Tech Support
Test

Name

Saurav
Kumar Singh

E-mail

[email-masked]

Phone Number

(+91) 7061111863

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka Sec-21

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check the internet connection.

2.Clear cookies.

3.Clear cache.

4.Make sure the web browser is up-to-date.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Turn ON
the Bluetooth speaker.

2.Turn ON the Bluetooth of the mobile phone.

3.Search the name of the Bluetooth speaker on the mobile phone.

4.Connect the mobile phone to the Bluetooth speaker by tapping on the name.

5.Bluetooth speaker connected to the phone.

What according to
you makes you a good candidate for customer service or technical support
job?

1.Technical knowledge of the electronics gadgets like speakers
and audio sets.

2.Familiar to the knowledge of these gadgets.

3.Suggestions skills.

4.Excellent problem solving skills with a strong technical knowledge.

5.Ability to listen to the customers queries.

On a scale of 1 - 5 please rate your fluency in
spoken English

4