Subject: Tech Support Candidate - Hans Mandel
From: Hans Mandel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 10:42:43 -0400

| | Tech Support Test

Name | Hans Mandel
E-mail | [email-masked]
Phone Number | (91) 9315009310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | STMPL | SR desktop support engineer | 31 August | 20950
Previous Employer 1 | TCPL | Remote support engineer L2 | 12 May | 12300
Previous Employer 2 | Vserv infosystem | Desktop support Service | June 2020 | 10600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will diagnose the error, It may be security error, Network error or system error. After diagnosing we will troubleshoot the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the Bluetooth from both devices.
select the Bluetooth speaker.
Pair the device.
Connect with the Bluetooth speaker.
Play Audio and ensure device is connected.

What according to you makes you a good candidate for customer service or technical support job? | Quick response, Convincing skills, talking behaviour.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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