Subject: Tech Support Candidate - Ashish Mathur
From: Ashish Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 10:24:29 -0400

| | Tech Support Test

Name | Ashish Mathur
E-mail | [email-masked]
Phone Number | (+91) 9109949990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel Ltd. | Executive | na | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether Internet access is available or not
2.Proxy is required or not,configure accordingly
3.Browser is updated or not
4.URL is blocked by firewall or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn bluetooth on
2. Switch on speakers
3. Toggle speakers to pairing mode
4.Search for speake in available bluetooth devices list in moblie.
5.select the speakers from that list
6.click pair

What according to you makes you a good candidate for customer service or technical support job?

Always liked to check and solve all problems related to computers and mobile,been troubleshooting for all friends and relatives from long time back
just enjoy in check and troubleshooting issues related to pc and mobile

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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