Subject: Tech Support Candidate - GAURAV DABRAL
From: GAURAV DABRAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 10:03:09 -0400

| | Tech Support Test

Name | GAURAV DABRAL
E-mail | [email-masked]
Phone Number | (+91) 9711550024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dev Bhumi propmart Pvt Ltd | Laision head | Working | 36000
Previous Employer 1 | Mount talent consulting Pvt Ltd | Senior MIS executive | Nov 2019 | 30000
Previous Employer 2 | Nkb software solutions Pvt Ltd | Computer applications supervisor | Dec 2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will refresh the page
If same error I will check internet connection working or not
If internet connection working then I will check I type right website or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open speaker in Bluetooth mode
Open mobile phone bluetooth
Go blue tooth setting
Find Bluetooth speaker name
Then pair with phone

What according to you makes you a good candidate for customer service or technical support job?

Sound computer knowledge
My experience I love computer and gadgets

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |