Subject: Tech Support Candidate - Shubham kumar Rai
From: Shubham kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 09:45:34 -0400

| | Tech Support Test

Name | Shubham kumar Rai
E-mail | [email-masked]
Phone Number | (+91) 7217849390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Anand vinar terminal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bsnl | JE | 7 sept 2021 | 17826
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you are not opening website. Then you have to update your browser. If still problem is showing then then you should wait some time and try again later.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth in your phone and also of device. And then you have to search and click bluetooth device name then it will be connect.
What according to you makes you a good candidate for customer service or technical support job? | We should try to solve problem of customer as soon as possible and also we talk politely with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |