Subject: Tech Support Candidate - Vedant Sharma
From: Vedant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 09:44:43 -0400

| | Tech Support Test

Name | Vedant Sharma
E-mail | [email-masked]
Phone Number | (171005) 9816675816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shimla (H.P)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | GSPANN Technologies Pvt. Ltd. | Associate Executive (Inside Sales) | 26th February, 2021 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps that I would take if I try to open a website (www.ndtv.com) and an error pops up:

1. Going through the details of the error pop up & then figuring solution from that.

1. Check the Internet connection of my WiFi or Mobile and make sure the internet is working properly.

2. Lastly, rechecking  the website link for any misspellings or errors.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth for both the devices i.e the speaker and the mobile phone.

2. Make sure there are no other devices nearby with Bluetooth on ON mode.

3. Now, with the help of your mobile phone pair the Bluetooth with the speaker by clicking on the name of the speaker’s Bluetooth.

4. Finally, the Bluetooth of both the devices is paired with each other.

What according to you makes you a good candidate for customer service or technical support job? | So, in my previous organisation I was working in the Research department in Inside Sales, therefore all I was doing was research related to the market, companies, etc and so my interaction with others was limited. Then, for 1.5 months I got a chance to join the calling team to deal with US customers which I enjoyed a lot and it helped me become more fluent, confident & made me realise that having a conversation or solving any customer’s query makes me feel satisfied. According to me a person who loves doing what he does then sky is the limit. So, I think I will be a nice candidate for customer service or technical support job as it involves the work that I want to do.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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