Subject: Tech Support Candidate - Ashish Kumar Ashish
From: Ashish Kumar Ashish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 09:08:20 -0400

| | Tech Support Test

Name | Ashish Kumar Ashish
E-mail | [email-masked]
Phone Number | (+91) 8799706780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 73, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon India Private Limited | Customer Support Associate | 21/01/2021 | INR 32000/-
Previous Employer 1 | Tech Mahindra Ltd | CSA | 30/01/2019 | INR 16500/-
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check what is the error and it's reason or potential ways to fix it if available on error screen
Check if it can be prevented from my end such as network issue, supported device etc.
Fix the issue if it can be fixed from your end.
If the issue is from the provider's end such as maintenance, website being down then contact the site owner.
If the internet is on outage then check back when it is restored.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on your mobile phone.
Turn the Bluetooth speaker on.
Let the speaker search for your phone and connect it automatically.
If that does not work, then open Bluetooth settings in your mobile phone.
Look for the speaker's name in available devices list or paired devices list.
Click on the name of the speaker.
Confirm pairing.

What according to you makes you a good candidate for customer service or technical support job?

I have more than 2 years of experience for assisting domestic as well as international (American) customers over phone, email and chat mediums. When I am assisting customers, I do it as I have been given the opportunity to help someone who needs it rather than taking it as my job. I am a human while helping them.

Although I do not have any particular technical support experience but I am certain that with all the soft skills that I have acquired till now paired with the knowledge available to us as an company employee will be more than enough to satisfy the customers while also effectively resolving the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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