Subject: Tech Support Candidate - Abhishek TYAGI Abhishek
From: Abhishek TYAGI Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 08:05:59 -0400

| | Tech Support Test

Name | Abhishek TYAGI Abhishek
E-mail | [email-masked]
Phone Number | (91) 7503956133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prime database | Technical support Engineer | Working |
Previous Employer 1 | Wipro by progressive infotech private limited | Technical analyst | 19 Aug 2021 |
Previous Employer 2 | Hcl by IMSI | Desktop support Engineer | 23 March 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connection.
Then I will check the proxy server
Then I will check browser history
Then I will check IP configuration.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth device and search the bluetooth and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I am good to resolve the issue through remotely.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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