Subject: Tech Support Candidate - Arif Khan
From: Arif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 07:34:43 -0400

| | Tech Support Test

Name | Arif Khan
E-mail | [email-masked]
Phone Number | (.91) 9818720764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I put up at maujpur near about shahadra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rattan Enterprises | IT helpdesk analyst | 21 may | 30k
Previous Employer 1 | Iccs | TL for Sarah process | 26 march | 22k
Previous Employer 2 | SPML infra | Help desk coordinator | Oct | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the problem net connection

Clear the web cache or disable ad ons and also other interfacing software.make sure website block perticuller
Check other web browser
Make sure website name

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on speaker bluetooth.
Then turn on mobile bluetooth press find near by device select perticuller speaker device

What according to you makes you a good candidate for customer service or technical support job? | Good listener can provide best resolution to user
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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