Subject: Tech Support Candidate - Arunoday Kumar
From: Arunoday Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:51:04 -0400

| | Tech Support Test

Name | Arunoday Kumar
E-mail | [email-masked]
Phone Number | (91) 8923616623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Voztech labs llp | Tech support associate | 31 july 2021 | 19500
Previous Employer 1 | Unique Services Pvt Ltd | Application Engineer | Jan 18 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I check for my Internet connection is working fine or not, then I will check for my Internet connectivity with pc. After all that I will check for browser settings like cookies and caches as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on your speaker.
Put that on Bluetooth mode.
Open your phone's bluetooth
Search for new devices
Tap on the name of your speaker and pair the device
You are ready to enjoy

What according to you makes you a good candidate for customer service or technical support job? | Because I have a good communication skills along with commandable technical knowledge. And also previously work for the same profile too.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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