Subject: Tech Support Candidate - RAFTER JHA
From: RAFTER JHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:46:24 -0400

Tech Support
Test

Name

RAFTER
JHA

E-mail

[email-masked]

Phone Number

(91) 7751064156

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

KOLKATA,WB

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly,
I will check the internet connection whether it is wired or wireless. Check the
ports and buttons properly, If everything is ok then I will try with another
website. Lastly, I will check whether other browsers to assure that no firewall
is stoping opening this website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly,
turn on the Bluetooth of both the devices, then search that Bluetooth speaker on
the mobile for pairing. When the device is shown for pairing then connect the
speaker with the mobile.

What according to you makes you a
good candidate for customer service or technical support job?

Because I am a good listener I understand that customers never
get irritated with us. They irritate with the product.

On a scale of 1 - 5
please rate your fluency in spoken English

4