Subject: Tech Support Candidate - Krishnanand Mishra
From: Krishnanand Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:45:18 -0400

| | Tech Support Test

Name | Krishnanand Mishra
E-mail | [email-masked]
Phone Number | (201010) 9651171390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vaishali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Checking up for the Internet connection.
2.Checking if the connection stable or not.
3.Troubleshooting the network adapters plugged into the system.
4.Checking if the website is listed in blocked category.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on BLUETOOTH in phone and the device
Wait until the BLUETOOTH device name appears in the phone
Click on the name of BLUETOOTH device in the phone when it appears
Phone will ask for the permission to PAIR or to CANCEL.
Click on PAIR to connect the BLUETOOTH device to the phone.

What according to you makes you a good candidate for customer service or technical support job?

Learning is my priority and the experience I'll get from the job will help me in my further career all my life.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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