Subject: Tech Support Candidate - Parul Gautam
From: Parul Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:44:21 -0400

| | Tech Support Test

Name | Parul Gautam
E-mail | [email-masked]
Phone Number | (91) 8383017392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Basically i change the browser . Even after that i got same issue so i check my wifi connection, its speed, its connectivity. I think after that it start working
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the speaker. Secondly open the mobile bluetooth. Then discover the speakers connectivity to pair them both. And after get the connectivity press it pair.
What according to you makes you a good candidate for customer service or technical support job? | I am compassionate abt my work. I know i am not experienced but i am hardworking and a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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