Subject: Tech Support Candidate - Ankur Sharma
From: Ankur Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:31:29 -0400

| | Tech Support Test

Name | Ankur Sharma
E-mail | [email-masked]
Phone Number | (201309) 8929050866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Worked on ticketing tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Operation administrator | 31 august 2021 | 28k
Previous Employer 2 | IBM india | Support desk | March 2019 | 23k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection whether it is connected or not, if it is connected and have proper data as well then I will close the browser and reopen. If still does not work then delete all history and will check. I will also confirm with the website helpline from another device if there is any downtime at their end or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First switch on the Bluetooth speaker
2. then open the mobile bluetooth
3. Check whether other mobile or device blue should not be on
4. When it connects then it leaves a little sound

What according to you makes you a good candidate for customer service or technical support job? | As I have a long experience in customer service domain and I have seen different scenarios in my journey in company and also I have resolved number of issues of customers and i always keep customers first.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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