Subject: Tech Support Candidate - Shiv Murat Yadav
From: Shiv Murat Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:19:44 -0400

| | Tech Support Test

Name | Shiv Murat Yadav
E-mail | [email-masked]
Phone Number | (+91) 8827041388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Singrauli Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ind innovation | Technical Executive | | 15000
Previous Employer 1 | Katyayani Telecom | Technical Executive | 31/12/2020 | 13000
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check internet connection
2. go to the settings
3. select history and cache
4. clear all

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.keep Bluetooth on power mode
2. select Bluetooth mode
3. go to the settings - Bluetooth - scan for new device - select device name

What according to you makes you a good candidate for customer service or technical support job?

Good Knowledge of identifying  issues
Good knowledge of resolving issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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