Subject: Tech Support Candidate - Neeraj Singh
From: Neeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:09:39 -0400

| | Tech Support Test

Name | Neeraj Singh
E-mail | [email-masked]
Phone Number | (91) 9716101802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhiwadi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | It infocube it services | Technical support Engineer | August 2020 | 40000
Previous Employer 1 | Exceller computer LLP | Sr. Technical support Engineer | September 2018 | 38000
Previous Employer 2 | Quattro global services | Technical support Engineer | June 2015 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of we will check in a other browser and check proxy. We will check extention. We have to check internet is working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we need to turn on speaker and on the blutooth and then we need to turn on bluetooth in phone than need to connect. It will show on the the phone which device ID bluetooth is on. We need to connect both of them properly.
What according to you makes you a good candidate for customer service or technical support job? | Give the best resolution to the customer on the call and on the remote.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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