Subject: Tech Support Candidate - Shivam Rawat Shivam
From: Shivam Rawat Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 06:00:41 -0400

| | Tech Support Test

Name | Shivam Rawat Shivam
E-mail | [email-masked]
Phone Number | (201009) 8448611929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Antereotechnologygroupsolutions | Desktopsupportengenier | July | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check the internet connection    Ping an IP address on the internet you can try the google dns server IP address 8.8.8.8 in cmd try ping 8.8.8.8 if this works you have a working internet connection to check DNS , ping a variety of website using the domain name eg ping www.google.com. You should try pinging a site that  you haven't visited recently as the DNS lookup may have been cached if it doesnot work then you have a DNS problem nf if dns appears to b working OK then its a problem with the website itself .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are furthur below :
1. Open the Settings App
2.Navigate to connected devices,and turn on the bluetooh toggle switch, if it's not enabled.
3. Select bluetooth to view the option
4. Select pair new  device to  place the bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | My hardwork,dedication, motivation, patience  towards my work .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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