Subject: FW: Tech Support Candidate - Parwez Ahmad
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 7 Sep 2021 09:22:51 +0000

This was the guy, see if he found job or no. What is his expectation

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 July 2021 at 7:41 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Parwez Ahmad

His spoken is fine, Having 4+ years of total experience. But in tech support only 9 months. Last he was working with Webhelp India as a TSA.
He is not working currently. Can join immediately
His last salary was 42000/-
Right now no expectations. can join with any salary

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jul 13, 2021, at 5:06 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check

From: Parwez Ahmad <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 10 July 2021 at 1:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Parwez Ahmad

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Parwez Ahmad
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9031776799
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Karol Bagh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Webhelp India   Secondment TL   12 April 2021   29500
Previous Employer 1     Intelenet       Online Strategist       9 sept.2016     20000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Being an end user if I will get an error while opening a web page, I will perform below troubleshooting steps -
1. First will check if internet connectivity is available or not throught the system task bar.
2. If system is not connected through WiFi, will check the LAN port if it is securely intacted in the LAN jack of the system.
3. If LAN is securely intacted with port will try to open any other web url.
4. If other installed app on system is working fine, there must be an issue with Web Browser.
5. I will go to the setting and try to clear the cache and cookies of the browser from setting menu.
6. Still if browser will not work, I will try to reset the Browser settings to default and will check for an update.
7. Post update will check the web url www.ndtv.com
8. Alternately we can check the url on different browser like Mozilla, Safari, Edge etc. if the above troubleshoote steps did not work.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect a Bluetooth speaker with mobile phone areas below :
*Turn on the bluetooth speaker
*Press the Bluetooth or multi function button on speaker to activate pairing mode (Depends upon brand and models)
*On the mobile device, open the Settings app
*Select Bluetooth.
*Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
*Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.
*When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.
What according to you makes you a good candidate for customer service or technical support job? According to myself 3 "P"s make me a good customer service.
Professional : I am very professional towards my work and organization objectives.
Patience : A customer service associate should posses a good patience level.
People First : Since my joining and training in bpo my approach is very simple it is always people first.
On a scale of 1 - 5 please rate your fluency in spoken English  5