Subject: Re: Tech Support Candidate - Amit Gupta
From: Darpan Arora <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR <[email-masked]>
Date: Tue, 7 Sep 2021 02:19:06 -0700 (MST)

Hi Amit, 

PFA the feedback of the Candidate - Amit Gupta 

    * Has Overall 15+ Yrs of Experience 
    * Technical Exp is 5.5 Yrs, Worked with IGT, Concentrix & IBM 
    * Last Salary as Sr QA was 43K 
    * Okay for 35-37K, to work & Can join ASAP 
    * Comm Skills are Good 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
+91- 9650078841 
[email-masked] 

From: "deeksha" <[email-masked]> 
To: "Darpan Arora" <[email-masked]> 
Sent: Tuesday, September 7, 2021 2:26:34 PM 
Subject: FW: Tech Support Candidate - Amit Gupta 

Darpan please check this guy for ePOS tech support, if not good or too expensive, check him for quality – tech/non tech 

From: Amit Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 7 September 2021 at 2:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Amit Gupta 

	

	
	
			Tech Support Test 
		
	Name 	Amit Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 

	Phone Number 	(0) 9811451299 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida sec 62 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Compunnel Staffing 	Sr. Quality Auditor 	18 Aug 	42890 
Previous Employer 1 	IGT 	Sr. Process Associate 	15th Aug 2018 	25000 
Previous Employer 2 	Concentrix 	Quality Auditor 	2nd Nov 2016 	22600 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I would check the error that consultant is getting, check if google or other websites are working fine and if the internet is not working will troubleshoot router/ISP and resolve/escalate the issue to ISP if the issue is from their end. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First we need to switch the bluetooth on the mobile phone so that it is on, then we would ask customer to press the on button on the speaker and then check on the mobile phone if the devise is showing and pair the device and start listening to audio. 
	What according to you makes you a good candidate for customer service or technical support job? 	Logical thinking, ability to break complex issues to simple parts and resolve it one by one, good listening skills, understand customers issues and then resolve it, technical skills required to troubleshoot the issue, 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5