Subject: Tech Support Candidate - Wasim aziz Wasim
From: Wasim aziz Wasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 05:07:54 -0400

Tech Support
Test

Name

Wasim aziz
Wasim

E-mail

[email-masked]

Phone Number

(+91) 9871369848

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware -
Basic
VoIP
Cloud(AWS)

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Computerware

System admin

1 month

30,000

Previous
Employer 1

Jetking

Technical tranier

N/A

28,200

Previous
Employer 2

Rooman technology

Technical trainer

N/A

25000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
Restart device

Many basic problem can be solved simply by restarting the device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

After rebooting, check if you are still having the same problem again.

Then

Make sure the internet connection works properly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Open the settings app.

2. Navigate to connected device, and turn on the

Bluetooth toggle switch, if it's not enabled.

3. Select Bluetooth to view the options.

4. Select pair new device to place the Bluetooth

device in pairing mode.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude, should be soft spoken, good listener and problem
solver.

On a scale of 1 - 5 please rate your fluency in
spoken English

4